Shipping Policy

WE OFFER WORLDWIDE SHIPPING

General Information

  • A signature may be required upon delivery. If you are not home when your parcel is delivered, a note will be left explaining where and how to collect your order. We advise once you have been notified about attempted delivery. Follow up immediately with your local post office to avoid having your product sent back to us.
  • If you need to make changes/cancel an order you have placed, please email us at admin@urfromnature.com
  • Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.
  • Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses, may delay shipments beyond their scheduled delivery dates.

Processing Time

All orders are processed within 1-2 business days. If we anticipate a longer lead time, a member of our team will contact you immediately. Shipments may be delayed due to high order volume.  Please allow additional days in transit for delivery.

Delivery Time

After processing and leaving the warehouse, delivery usually takes approximately 1-5 days. Please keep in mind that depending on where the item is being delivered, that may or may not affect shipping time.

Due to the pandemic and the current economic situation, we can’t guarantee these shipping dates, and they could be longer or shorter than the estimations given so, please be patient.

Shipment Confirmation & Order Tracking

All orders include a tracking number. We will email you a tracking number after your order is processed & dispatched. If this shipment tracking confirmation is not received and your email uses bulk mail or spam filtering, ensure that you are accepting emails from admin@urfromnature.com 

Shipping (Rates & Delivery Time)

WE OFFER WORLDWIDE SHIPPING

Method Estimated delivery time Shipment Cost
USA 1-5 business days $7.00
Rest of The World 1-30business days(depends on location) $15.00
Please allow 1-2 days for processing your order   * Tax Cost Calculated at Checkout!!

*Please note we do offer free shipping on orders over $39.99.

Customs, Duties, and Taxes

  • We DO NOT cover the tax on all orders! Customers are responsible for taxes and will automatically be charged a sales tax amount at checkout depending on their location and zip code.
  • We are not responsible for packages held by customs. Customers are solely responsible to be aware of and fully comply with all laws of the importing of materials purchased on our website.
  • Customers are solely responsible for any fees and/or charges incurred in the event a shipment is refused or otherwise returned to us.

*We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package. All fees incurred after or during shipping are the sole responsibility of the customer.

Please don’t hesitate to email us at admin@urfromnature.com should you have any further questions about your delivery and shipment or your order.